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Call endpoint

Action ID: tools.freshservice.call_endpoint Call a Freshservice REST API endpoint with API-key Basic auth. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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FreshserviceMethod
required
HTTP method for the Freshservice API request.
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string
required
Freshservice API path, e.g. /tickets.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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map[string, string] | null
Additional HTTP headers to send.Default: null.
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object | null
Freshservice JSON request body.Default: null.
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object | null
Freshservice query parameters.Default: null.
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number
Request timeout in seconds.Default: 30.0.

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Call paginated endpoint

Action ID: tools.freshservice.call_paginated_endpoint Call a Freshservice list endpoint and follow page/per_page pagination. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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string
required
Freshservice list API path, e.g. /tickets.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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string | null
Response field containing the page items, e.g. tickets. If omitted, Tracecat infers the only list-valued response field.Default: null.
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integer | null
Maximum pages to fetch.Default: null.
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integer
Freshservice page number to start from.Default: 1.
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integer
Freshservice per_page value.Default: 30.
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object | null
Freshservice query parameters.Default: null.
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number
Request timeout in seconds.Default: 30.0.

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Create change

Action ID: tools.freshservice.create_change Create a Freshservice change. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice change payload.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Create requester

Action ID: tools.freshservice.create_requester Create a Freshservice requester. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice requester payload.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Create ticket

Action ID: tools.freshservice.create_ticket Create a Freshservice ticket. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice ticket payload, e.g. subject, description, email/requester_id, priority, and status.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Create ticket note

Action ID: tools.freshservice.create_ticket_note Add a note to a Freshservice ticket. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice note payload.
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integer
required
Freshservice ticket ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Delete ticket

Action ID: tools.freshservice.delete_ticket Delete a Freshservice ticket. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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integer
required
Freshservice ticket ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Get agent

Action ID: tools.freshservice.get_agent Get a Freshservice agent by ID. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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integer
required
Freshservice agent ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Get change

Action ID: tools.freshservice.get_change Get a Freshservice change by ID. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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integer
required
Freshservice change ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Get group

Action ID: tools.freshservice.get_group Get a Freshservice group by ID. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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integer
required
Freshservice group ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Get requester

Action ID: tools.freshservice.get_requester Get a Freshservice requester by ID. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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integer
required
Freshservice requester ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Get ticket

Action ID: tools.freshservice.get_ticket Get a Freshservice ticket by ID. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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integer
required
Freshservice ticket ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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string | null
Optional Freshservice include parameter.Default: null.

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List agents

Action ID: tools.freshservice.list_agents List Freshservice agents with optional filters. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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integer | null
Maximum pages to fetch.Default: null.
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integer
Freshservice page number to start from.Default: 1.
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integer
Freshservice per_page value.Default: 30.
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object | null
Freshservice query parameters.Default: null.

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List changes

Action ID: tools.freshservice.list_changes List Freshservice changes with optional filters. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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integer | null
Maximum pages to fetch.Default: null.
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integer
Freshservice page number to start from.Default: 1.
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integer
Freshservice per_page value.Default: 30.
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object | null
Freshservice query parameters.Default: null.

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List groups

Action ID: tools.freshservice.list_groups List Freshservice groups with optional filters. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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integer | null
Maximum pages to fetch.Default: null.
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integer
Freshservice page number to start from.Default: 1.
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integer
Freshservice per_page value.Default: 30.
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object | null
Freshservice query parameters.Default: null.

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List requesters

Action ID: tools.freshservice.list_requesters List Freshservice requesters with optional filters. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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integer | null
Maximum pages to fetch.Default: null.
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integer
Freshservice page number to start from.Default: 1.
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integer
Freshservice per_page value.Default: 30.
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object | null
Freshservice query parameters.Default: null.

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List tickets

Action ID: tools.freshservice.list_tickets List Freshservice tickets with optional filters. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.
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integer | null
Maximum pages to fetch.Default: null.
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integer
Freshservice page number to start from.Default: 1.
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integer
Freshservice per_page value.Default: 30.
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object | null
Freshservice query parameters.Default: null.

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Reply to ticket

Action ID: tools.freshservice.reply_to_ticket Add a reply to a Freshservice ticket. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice ticket reply payload.
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integer
required
Freshservice ticket ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Update change

Action ID: tools.freshservice.update_change Update a Freshservice change. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice change fields to update.
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integer
required
Freshservice change ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Update requester

Action ID: tools.freshservice.update_requester Update a Freshservice requester. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice requester fields to update.
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integer
required
Freshservice requester ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.

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Update ticket

Action ID: tools.freshservice.update_ticket Update a Freshservice ticket. Reference: https://api.freshservice.com/

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Secrets

Required secrets:
  • freshservice: required values FRESHSERVICE_API_KEY; optional values FRESHSERVICE_BASE_URL.

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Input fields

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object
required
Freshservice ticket fields to update.
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integer
required
Freshservice ticket ID.
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string | null
Freshservice tenant URL or API URL. Defaults to FRESHSERVICE_BASE_URL, e.g. https://example.freshservice.com.Default: null.