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Acknowledge alert

Action ID: tools.jira_service_management.acknowledge_alert Mark an alert as acknowledged, indicating it has been received and is being acted upon. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-acknowledge-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

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string
required
Identifier of the alert.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Add alert note

Action ID: tools.jira_service_management.add_alert_note Add a note to an existing alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-notes-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

​
string
required
Identifier of the alert.
​
string
required
Note text to add to the alert (max 25,000 chars).
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Add comment to service request

Action ID: tools.jira_service_management.add_request_comment Add a comment to a service request in Jira Service Management. Supports setting visibility to public (customer-visible) or internal (agent-only). Reference: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

​
string
required
The comment body text.
​
string
required
ID or key of the service request (e.g. SD-123).
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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boolean
Whether the comment is visible to the customer on the portal. Set to true for customer-visible, false for internal agent-only.Default: true.

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Add extra properties to alert

Action ID: tools.jira_service_management.add_extra_properties Enrich an alert with additional contextual key-value properties. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-extra-properties-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
map[string, string]
required
Key-value pairs of extra properties to add.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Add responder to alert

Action ID: tools.jira_service_management.add_responder Assign a responder (user, team, or escalation) to an existing alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-responders-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

​
string
required
Identifier of the alert.
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map[string, string]
required
Responder to add. Object with “type” and identifier. Example: {“type”: “team”, “id”: “team-id”} or {“type”: “user”, “id”: “user-id”} or {“type”: “escalation”, “id”: “escalation-id”}
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Add tags to alert

Action ID: tools.jira_service_management.add_tags Add tags to an alert for categorization and organization. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-tags-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
array[string]
required
Tags to add to the alert (max 20, each max 50 chars).
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Assign alert

Action ID: tools.jira_service_management.assign_alert Assign an alert to a user or group for responsibility. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-assign-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

​
string
required
Identifier of the alert.
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map[string, string]
required
Owner to assign. Object with “type” and identifier. Example: {“type”: “user”, “id”: “user-id”} or {“type”: “user”, “username”: “john@example.com”}
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Additional note to add.Default: null.
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string | null
Display name of the request source.Default: null.
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string | null
Display name of the request owner.Default: null.

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Close alert

Action ID: tools.jira_service_management.close_alert Close an alert, indicating the issue has been resolved. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-close-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Create alert

Action ID: tools.jira_service_management.create_alert Create a new alert. The request is processed asynchronously; use the returned request ID with get_request_status to track it. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

​
string
required
Alert message (limited to 130 characters).
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array[string] | null
Custom actions available for the alert (max 10, each max 50 chars).Default: null.
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string | null
Client-defined unique identifier for the alert, used for deduplication. Maximum 512 characters.Default: null.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Detailed description of the alert (up to 15,000 characters).Default: null.
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map[string, string] | null
Key-value pairs of additional properties (max 8000 chars total).Default: null.
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string | null
Entity field of the alert, generally for domain of the alert (max 512 chars).Default: null.
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string | null
Additional note to add when creating the alert (max 25,000 chars).Default: null.
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string | null
Priority level (P1, P2, P3, P4, P5). Default is P3.Default: null.
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array[object] | null
List of responders. Each responder is an object with “type” and an identifier. Example: [{“type”: “team”, “id”: “team-id”}, {“type”: “user”, “id”: “user-id”}]Default: null.
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string | null
Source field of the alert (max 100 chars).Default: null.
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array[string] | null
Tags for the alert (max 20, each max 50 chars).Default: null.
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array[object] | null
Teams and users the alert will be visible to without sending notifications. Example: [{“type”: “team”, “id”: “team-id”}]Default: null.

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Create heartbeat

Action ID: tools.jira_service_management.create_heartbeat Create a heartbeat monitor for a team. When the heartbeat stops receiving pings within its interval, Jira Service Management raises an alert. Heartbeat names must be unique within the team. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-heartbeats/#api-api-cloudid-v1-teams-teamid-heartbeats-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
integer
required
Number of interval units before the heartbeat expires and an alert is raised.
​
string
required
Unit of the interval. One of “minutes”, “hours”, or “days”.
​
string
required
Unique name of the heartbeat within the team.
​
string
required
Identifier of the team that owns the heartbeat.
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string | null
Message of the alert raised when the heartbeat expires.Default: null.
​
string | null
Priority (P1, P2, P3, P4, P5) of the alert raised when the heartbeat expires.Default: null.
​
array[string] | null
Tags applied to the alert raised when the heartbeat expires.Default: null.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Detailed description of the heartbeat.Default: null.
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boolean | null
Whether the heartbeat is active. Defaults to true when omitted.Default: null.

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Create service request

Action ID: tools.jira_service_management.create_service_request Create a customer service request in Jira Service Management. Unlike the standard Jira create issue API, this creates a proper service request with queue placement, SLA tracking, and customer visibility. Reference: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
The ID of the request type. Use the get_request_types action to discover valid IDs for a service desk.
​
string
required
The ID of the service desk to create the request in.
​
string
required
Brief one-line summary of the service request.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Detailed description of the service request.Default: null.
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string | null
Account ID of the customer to raise the request on behalf of. Requires the agent to have the “Add customers” permission.Default: null.
​
object
Additional field values for the request, keyed by Jira field ID. For example: { "customfield_10000": "New value", "priority": {"id": "3"} }Default: {}.
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array[string]
List of account IDs to add as request participants. Requires the agent to have the “Add request participants” permission.Default: [].

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Delete alert

Action ID: tools.jira_service_management.delete_alert Delete an alert by its unique identifier. Processed asynchronously. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-delete

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Delete alert note

Action ID: tools.jira_service_management.delete_alert_note Remove a specific note from an alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-alertid-notes-id-delete

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
string
required
Identifier of the note to delete.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Delete extra properties from alert

Action ID: tools.jira_service_management.delete_extra_properties Remove specified extra properties from an alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-extra-properties-delete

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
array[string]
required
List of extra property keys to remove.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Delete heartbeat

Action ID: tools.jira_service_management.delete_heartbeat Delete a heartbeat monitor from a team, identified by name. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-heartbeats/#api-api-cloudid-v1-teams-teamid-heartbeats-delete

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Name of the heartbeat to delete.
​
string
required
Identifier of the team that owns the heartbeat.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Delete tags from alert

Action ID: tools.jira_service_management.delete_tags Remove tags from an alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-tags-delete

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
array[string]
required
Tags to remove from the alert.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Escalate alert to next

Action ID: tools.jira_service_management.escalate_alert Trigger escalation policies for an alert, notifying additional users or teams. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-escalate-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
map[string, string]
required
Escalation target. Object with “id” or “name”. Example: {“id”: “escalation-id”} or {“name”: “escalation-name”}
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Execute custom action on alert

Action ID: tools.jira_service_management.execute_custom_action Execute a custom action on an alert, including integrations with external systems. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-action-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Name of the custom action to execute.
​
string
required
Identifier of the alert.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Additional note to add.Default: null.
​
string | null
Display name of the request source.Default: null.
​
string | null
Display name of the request owner.Default: null.

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Get alert

Action ID: tools.jira_service_management.get_alert Retrieve comprehensive details of a specific alert by its ID. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Get alert by alias

Action ID: tools.jira_service_management.get_alert_by_alias Retrieve comprehensive details of a specific alert using its alias. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-alias-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

​
string
required
Alias of the alert to retrieve.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Get alert request status

Action ID: tools.jira_service_management.get_request_status Track status and details of an asynchronous alert request. Alert creation, deletion, and action requests are processed asynchronously; use this endpoint to check their status. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-requests-id-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the request (returned in the original async response).
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Get customer request by id or key

Action ID: tools.jira_service_management.get_customer_request Get a customer service request from Jira Service Management by its ID or key. Returns the full details of the request including status, reporter, and request field values. Reference: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
ID or key of the customer request (e.g. SD-123).
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
array[string] | null
List of properties to expand in the response. Valid values include participant, status, sla, requestType, serviceDesk, attachment, action, comment, and comment.renderedBody.Default: null.

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Get next on-call participants

Action ID: tools.jira_service_management.get_next_on_calls Retrieve who is on-call in the next rotation period for a schedule, optionally relative to a specific point in time. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-schedule-on-calls/#api-api-cloudid-v1-schedules-scheduleid-next-on-calls-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the schedule.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Point in time (ISO 8601) to query the next on-call responders relative to. Defaults to the current time when omitted.Default: null.
​
boolean | null
When true, returns a flattened list of on-call user IDs. When false, returns detailed participant objects.Default: null.

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Get on-call participants

Action ID: tools.jira_service_management.get_on_calls Retrieve who is currently on-call for a schedule, optionally at a specific point in time. Set flat to true to return only user IDs, or false for detailed participant objects (users, teams, escalations). Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-schedule-on-calls/#api-api-cloudid-v1-schedules-scheduleid-on-calls-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the schedule.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
string | null
Point in time (ISO 8601) to query on-call responders for. Defaults to the current time when omitted.Default: null.
​
boolean | null
When true, returns a flattened list of on-call user IDs. When false, returns detailed participant objects.Default: null.

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Get request types

Action ID: tools.jira_service_management.get_request_types Get the request types for a service desk in Jira Service Management. Use this to discover valid request type IDs for creating service requests. Reference: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
The ID of the service desk.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
integer
Maximum number of request types to return.Default: 50.
​
integer
Starting index of the returned request types.Default: 0.

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Get service desks

Action ID: tools.jira_service_management.get_service_desks Get a list of service desks in Jira Service Management. Reference: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
integer
Maximum number of service desks to return.Default: 50.
​
integer
Starting index of the returned service desks.Default: 0.

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List alert logs

Action ID: tools.jira_service_management.list_alert_logs Retrieve a paginated list of alert activity logs for audit purposes, including creation, acknowledgment, assignment, and other events. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-logs-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
string | null
Pagination cursor - key of the last record from the previous page.Default: null.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
integer | null
Maximum number of logs to retrieve.Default: null.

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List alert notes

Action ID: tools.jira_service_management.list_alert_notes Retrieve a paginated list of notes for a specified alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-notes-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

​
string
required
Identifier of the alert.
​
string | null
Pagination cursor - key of the last record from the previous page.Default: null.
​
string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
​
integer | null
Maximum number of notes to retrieve.Default: null.

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List alerts

Action ID: tools.jira_service_management.list_alerts Retrieve all alerts with pagination and filtering support. Returns up to 20,000 alerts. Use the query parameter for search filtering. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Starting date-time filter (ISO 8601).Default: null.
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integer | null
Starting point within the collection of results.Default: null.
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string | null
Sorting order of the result set (asc or desc).Default: null.
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string | null
Search query to filter alerts.Default: null.
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integer | null
Maximum number of items to return.Default: null.
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string | null
Name of the field to sort results by.Default: null.
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string | null
Ending date-time filter (ISO 8601).Default: null.

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List heartbeats

Action ID: tools.jira_service_management.list_heartbeats Retrieve the heartbeats configured for a team. Use this to discover heartbeat names and inspect their status, interval, and last ping time. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-heartbeats/#api-api-cloudid-v1-teams-teamid-heartbeats-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

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Input fields

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string
required
Identifier of the team that owns the heartbeats.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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List schedules

Action ID: tools.jira_service_management.list_schedules Retrieve on-call schedules with pagination and search support. Use this to discover schedule IDs for the on-call lookups. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-schedules/#api-api-cloudid-v1-schedules-get

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Comma-separated fields to expand in the response (e.g. rotation).Default: null.
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integer | null
Starting point within the collection of results.Default: null.
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string | null
Search query to filter schedules.Default: null.
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integer | null
Maximum number of items to return.Default: null.

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Ping heartbeat

Action ID: tools.jira_service_management.ping_heartbeat Send a ping to a heartbeat to signal that the monitored system is alive. Each ping resets the heartbeat’s expiration timer, preventing the expiry alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-heartbeats/#api-api-cloudid-v1-teams-teamid-heartbeats-ping-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Name of the heartbeat to ping.
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string
required
Identifier of the team that owns the heartbeat.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Snooze alert

Action ID: tools.jira_service_management.snooze_alert Temporarily silence an alert for a specified period, preventing notifications. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-snooze-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Identifier of the alert.
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string
required
Snooze end time in ISO 8601 format.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Additional note to add.Default: null.
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string | null
Display name of the request source.Default: null.
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string | null
Display name of the request owner.Default: null.

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Unacknowledge alert

Action ID: tools.jira_service_management.unacknowledge_alert Set the acknowledged property to false, marking the alert status as open. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-unacknowledge-post

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Identifier of the alert.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Additional note to add.Default: null.
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string | null
Display name of the request source.Default: null.
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string | null
Display name of the request owner.Default: null.

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Update alert description

Action ID: tools.jira_service_management.update_alert_description Update the description of an alert to provide current incident details. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-description-patch

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Identifier of the alert.
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string
required
New alert description (max 15,000 characters).
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Update alert message

Action ID: tools.jira_service_management.update_alert_message Update the message of an alert to keep it accurate and current. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-message-patch

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Identifier of the alert.
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string
required
New alert message (max 130 characters).
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Update alert note

Action ID: tools.jira_service_management.update_alert_note Modify a note associated with a specific alert. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-alertid-notes-id-patch

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Identifier of the alert.
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string
required
Updated note text.
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string
required
Identifier of the note to update.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Display name of the request source.Default: null.
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string | null
Display name of the request owner.Default: null.

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Update alert priority

Action ID: tools.jira_service_management.update_alert_priority Modify the priority level of an alert for dynamic urgency control. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-id-priority-patch

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Identifier of the alert.
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string
required
New priority level (P1, P2, P3, P4, P5).
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.

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Update heartbeat

Action ID: tools.jira_service_management.update_heartbeat Update the configuration of an existing heartbeat, identified by name. Only supplied fields are changed. The heartbeat name itself cannot be changed. Reference: https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-heartbeats/#api-api-cloudid-v1-teams-teamid-heartbeats-patch

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Secrets

Required secrets:
  • atlassian_oauth: OAuth token ATLASSIAN_USER_TOKEN.

​
Input fields

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string
required
Name of the heartbeat to update.
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string
required
Identifier of the team that owns the heartbeat.
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string | null
Message of the alert raised when the heartbeat expires.Default: null.
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string | null
Priority (P1, P2, P3, P4, P5) of the alert raised when the heartbeat expires.Default: null.
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array[string] | null
Tags applied to the alert raised when the heartbeat expires.Default: null.
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string | null
Atlassian API URL for the Jira site (e.g. https://api.atlassian.com/ex/jira/{cloudId}).Default: null.
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string | null
Detailed description of the heartbeat.Default: null.
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boolean | null
Whether the heartbeat is active.Default: null.
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integer | null
Number of interval units before the heartbeat expires and an alert is raised.Default: null.
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string | null
Unit of the interval. One of “minutes”, “hours”, or “days”.Default: null.