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Get group users

Action ID: tools.zendesk.get_group_users Retrieve all users in a specific group. Reference: https://developer.zendesk.com/api-reference/ticketing/groups/groups/

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Secrets

Required secrets:
  • zendesk: required values ZENDESK_EMAIL, ZENDESK_API_TOKEN.

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Input fields

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group_id
integer
required
The ID of the group
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subdomain
string
required
Your Zendesk subdomain (e.g., ‘company’ for company.zendesk.com)
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page
integer | null
Page number for pagination (1-based)Default: null.
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per_page
integer
Number of users per page (max 100)Default: 100.

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Get groups

Action ID: tools.zendesk.get_groups Retrieve all groups from Zendesk. Reference: https://developer.zendesk.com/api-reference/ticketing/groups/groups/

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Secrets

Required secrets:
  • zendesk: required values ZENDESK_EMAIL, ZENDESK_API_TOKEN.

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Input fields

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subdomain
string
required
Your Zendesk subdomain (e.g., ‘company’ for company.zendesk.com)
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page
integer | null
Page number for pagination (1-based)Default: null.
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per_page
integer
Number of groups per page (max 100)Default: 100.

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Get ticket

Action ID: tools.zendesk.get_ticket Retrieve a specific ticket by ID from Zendesk. Reference: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#show-ticket

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Secrets

Required secrets:
  • zendesk: required values ZENDESK_EMAIL, ZENDESK_API_TOKEN.

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Input fields

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subdomain
string
required
Your Zendesk subdomain (e.g., ‘company’ for company.zendesk.com)
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ticket_id
integer
required
The ID of the ticket to retrieve

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Get ticket attachments

Action ID: tools.zendesk.get_ticket_attachments Retrieve attachments from a specific ticket. Reference: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

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Secrets

Required secrets:
  • zendesk: required values ZENDESK_EMAIL, ZENDESK_API_TOKEN.

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Input fields

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subdomain
string
required
Your Zendesk subdomain (e.g., ‘company’ for company.zendesk.com)
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ticket_id
integer
required
The ID of the ticket

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Get ticket comments

Action ID: tools.zendesk.get_ticket_comments Retrieve all comments for a specific ticket. Reference: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

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Secrets

Required secrets:
  • zendesk: required values ZENDESK_EMAIL, ZENDESK_API_TOKEN.

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Input fields

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subdomain
string
required
Your Zendesk subdomain (e.g., ‘company’ for company.zendesk.com)
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ticket_id
integer
required
The ID of the ticket
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page
integer | null
Page number for pagination (1-based)Default: null.
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per_page
integer
Number of comments per page (max 100)Default: 100.

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Get Twilio recordings

Action ID: tools.zendesk.get_twilio_recordings Retrieve Twilio call recordings associated with tickets (requires Twilio integration). Reference: https://developer.zendesk.com/api-reference/voice/talk-api/recordings/

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Secrets

Required secrets:
  • zendesk: required values ZENDESK_EMAIL, ZENDESK_API_TOKEN.

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Input fields

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call_id
string
required
Call ID
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subdomain
string
required
Your Zendesk subdomain (e.g., ‘company’ for company.zendesk.com)

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Search Zendesk

Action ID: tools.zendesk.search_tickets Search Zendesk using search query syntax. Reference: https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#list-search-results

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Secrets

Required secrets:
  • zendesk: required values ZENDESK_EMAIL, ZENDESK_API_TOKEN.

​
Input fields

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subdomain
string
required
Your Zendesk subdomain (e.g., ‘company’ for company.zendesk.com)
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page
integer | null
Page number for pagination (1-based)Default: null.
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per_page
integer
Number of results per page (max 100)Default: 100.
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query
string
Search query using Zendesk search syntax. Default type:ticket -status:solved -status:closedDefault: "type:ticket -status:solved -status:closed".
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sort_by
string | null
Field to sort results by (created_at, updated_at, priority, status, ticket_type)Default: null.
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sort_order
string | null
Sort order (asc, desc)Default: null.