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Enterprise Edition Dropdowns add workspace-specific properties to every case, next to status, priority, and severity. Each dropdown has a fixed set of colored options, appears in the case side panel, and becomes a filter in the case list. Dropdowns on a case list Use dropdowns for classifications you route or report on, such as determination, escalation tier, queue, business unit, or detection source. Use a custom field for free-form or numeric data.

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Create a dropdown

  1. Go to Cases and open the dropdowns view from the header toolbar.
  2. Select Create dropdown.
  3. Enter a name and choose an icon. Tracecat derives the reference from the name, such as Escalation tier → escalation_tier.
  4. Add options. Each option needs a label and can have a color.
  5. Turn on Ordered when the options form a ranking, such as Tier 1, Tier 2, and Tier 3. Tracecat ranks ordered options by their position from top to bottom.
Create a dropdown The dropdowns view lists every dropdown with its options, reference, and whether it is ordered. Use the row menu to Copy reference, Edit dropdown, or Delete dropdown. Dropdowns list

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Set and filter values

Open a case and pick a value for each dropdown under Properties in the side panel. A case holds at most one option per dropdown. In the case list, each dropdown appears as a filter next to Status, Priority, Severity, Assignee, and Tags. Select one or more options to show matching cases.

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Set values from workflows

Pass dropdown_values to core.cases.create_case or core.cases.update_case. Each item needs either definition_ref or definition_id, and either option_ref or option_id. Set option_ref to null to clear a value.
Option refs are derived from option labels, such as Email gateway → email_gateway. To start a workflow when a dropdown value changes, select dropdown_value_changed in a case trigger.
  • See Closure requirements to require a dropdown value before a case is closed or resolved.
  • See Durations to measure time until a dropdown changes to a specific option.
  • See Cases for the full dropdown_values input reference.