Skip to main content

​
Overview

You can start a workflow from a case comment or reply by selecting it in the comment composer. Comment trigger

​
Trigger payload

Comment trigger data is available under ${{ TRIGGER }}. Fields:
  • ${{ TRIGGER.case_id }}: case ID.
  • ${{ TRIGGER.comment_id }}: comment ID.
  • ${{ TRIGGER.parent_id }}: parent comment ID.
  • ${{ TRIGGER.text }}: comment text.
  • ${{ TRIGGER.triggered_by }}: actor details.
  • ${{ TRIGGER.event }}: event details.
  • ${{ TRIGGER.tags }}: case tags.
Example payload: 
{
  "case_id": "case_01abc",
  "comment_id": "cmt_01abc",
  "parent_id": null,
  "text": "Escalating to the IAM workflow.",
  "workspace_id": "ws_01abc",
  "triggered_by": {
    "type": "user",
    "user_id": "usr_01abc",
    "service_id": null
  },
  "event": {
    "id": "evt_01abc",
    "type": "comment_created",
    "created_at": "2026-03-19T14:22:00+00:00",
    "user_id": "usr_01abc"
  },
  "tags": [
    {
      "id": "tag_01abc",
      "ref": "triage",
      "name": "Triage",
      "color": null
    }
  ]
}